Guest Services Agent

Job Requirements

  • 1 year’s experience in similar capacity in a 5 star luxury Hotel, Resort or Casino environment
  • 1年在五星级豪华酒店,度假村或赌场环境中具有类似能力的经验
  • Fluent in Cantonese, English and Mandarin
  • 流利的广东话、英语和普通话
  • Strong knowledge of Opera, Microsoft Office and HotSOS
  • 对Opera,Microsoft Office和HotSOS有深入的了解

Job Description

  • Provide a luxurious welcoming statement and deliver personalized service to all Mansion and Skylofts guests by exuding genuine interest in guest preferences, wishes and needs
  • 为所有豪宅和Skylofts客人提供豪华的欢迎声明,并通过对客人的喜好,愿望和需求表现出真正的兴趣,为所有豪宅和Skylofts的客人提供个性化的服务
  • Ensure accurate registration of guests, room assignment, reservations and details; prepare keys, collect payments and provide appropriate hotel orientation when necessary.
  • 确保准确登记客人、房间分配、预订和详细信息;准备钥匙,收取款项并在必要时提供适当的酒店方向
  • Maintain a cash float, accept and process payment for guest accounts at registration and checkout; maintain a daily report of all deposits and receipts and ensure all transactions, posting and cash are accounted for and balanced at the beginning and end of each work shift
  • 保持现金浮动,在注册和结账时接受和处理客人帐户的付款;维护所有存款和收款的每日报告,并确保在每个工作班次的开始和结束时对所有交易、过账和现金进行核算和平衡

Only Short Listed candidates will be notified.

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Disclaimer

Bez Careers(S) Pte. Ltd. emphasizes the importance of secure transactions through authorized payment channels and official representatives. Payments to Bez Careers(S) Pte. Ltd. should exclusively occur through our officially designated channels, and we do not accept unofficial payment methods. Official receipts, crucial for record-keeping, will be issued only for payments made through our authorized channels. All interactions and transactions related to job placements and recruitment must be conducted through our official recruiters and representatives. We advise clients and candidates to promptly report any suspicious activity and to verify the authenticity of all Bez Careers(S) Pte. Ltd.-related communications and transactions. Your cooperation is pivotal in safeguarding the integrity of our services and the interests of all parties involved. For inquiries or concerns, contact our official representatives via the provided contact details on our website. Thank you for choosing Bez Careers(S) Pte. Ltd. for your recruitment and employment needs.