Job Requirements

• 1 years’ experience in similar capacity in a 5-star luxury Hotel, Resort or Casino environment preferred
• High school diploma or equivalent
• Fluent in English, Mandarin or Cantonese
• Possess working knowledge of Opera, PMS & Microsoft Office
• Food & Beverage and Housekeeping knowledge is preferred

Job Description

• Provide exceptional and personalized service to all Mansion guests by having genuine interest in guest preferences, wishes and needs
• Ensure that all equipment is well maintained and used in the correct manner for efficient operations and protection of Owner’s assets
• Prepare Villas prior to arrival and service Villas of staying guests per established departmental standards and P&Ps. Thoroughly test and check room equipment and report defects to Housekeeping and Facilities Management immediately
• Provide service including, but not limited to, luggage delivery and collection, luggage unpacking and packing, serving refreshments, handling Room Service order, delivering and retrieving of Room Service order, guest laundry pressing and guest laundry delivery, amenity and equipment delivery, newspaper and shoeshine service, minibar replenishment, guest wardrobe maintenance and administrative services; answering phone calls and communicate with the team or related department to provide services to guests
• Report and raise work orders for all maintenance issues at all front and back-of-house areas in HotSOS and ensure prompt completion

Only Short Listed candidates will be notified.