One of the first luxury integrated resorts in Manila’s Entertainment City is seeking to hire HOST for Premium Service (Player Development Department) to cater to the China/SEA and Korean markets.

Job Requirements

• Excellent customer service skills.
• Interpersonal skills to deal effectively with all business contacts.
• Able to perform staggered shifts, including weekends and holidays.
• Strong computer skills.
• Able to effectively communicate in English, in both written and oral forms.
• Proficient in Chinese, Korean or Japanese languages.
• At least 1 year of guest service experience in casino industry
• Outgoing personality and proactive working attitude.
• Willing to relocate to Philippines

Job Description

• Ensures VIP guest needs are being met and handled properly
• Increases and improves customer’s play and visitation in the property
• Gathers feedback from patrons to enhance development of new events and other incentives in the property and promote in-house program and promotions as well as assist Event & Promotion in execution of event &
  promotions.
• Anticipates customers’ needs and problems for all players in the Casino
  Builds a strong network / rapport with customers for acquisitions and retentions.
• Reports any incidents to the supervisors.
• Acts in accordance with the Company policies and procedures without any intimidation to customers.
• Prepares and updates Arrivals and Departures of Players/ makes reservations for hotel rooms / updates
  reservations of hotel rooms for players / players pick up or send off player’s airport / checks incoming flight times for airlines.
• Finds valuable customers on the floor and ensure a high level of service is rendered
• Coordinates the flow of paperwork, reports and its submission to the manager
• Have a Team player mentality regarding reporting and handling over of all information’s
• Carries out all tasks given by superiors.
• Ensures that the mass gaming floor operations runs smoothly.
• Invites and encourages potential players to participate in all promotions, events, tournaments and offers.
• Offers complimentary F&B, room stays, and other perks based on player gaming activity.
• Assists patrons with hotel, limo, and restaurant bookings.
• Protects the confidentiality of all company files and documents under their immediate control.
• Proactively resolves any guest issue that arises, including the coordination of departmental assistance when
  necessary.
• Notifies supervisor / manager of any suspicious or unusual activity and / or transactions in a timely and responsible manner.
• Achieves quarterly goals, such as turnover, drop, filling special events, telemarketing efforts, profit, etc.
• Supports the overall development of the player database focusing on overseas’ database.

Remunerations

• 5 Stars hotel benefits
• 2-way economy tickets (To and return to country origin)
• Accommodation (Studio apartment per candidate)
• Medical and Dental

Only Short Listed candidates will be notified.