Front Desk Supervisor – Luxury Hotel

Job Description

Key Responsibilities

• Supervise daily front desk operations and staff scheduling

• Ensure all guest inquiries and requests are handled promptly and professionally

• Coordinate with housekeeping and other departments to meet guest needs

• Monitor and improve guest satisfaction scores

• Train and mentor front desk team members

• Handle escalated guest concerns

Requirements

• Minimum 2 years’ experience in a hotel front desk or supervisory role

• Strong communication and leadership skills

• Proficient in hotel reservation systems (Opera, Fidelio, or similar)

• Excellent grooming and professional appearance

• Ability to work flexible shifts, including weekends and public holidays