International Marketing Host / 国际市场接待专员

Job Description

Job Responsibility

• Prepare and follow-up on-day guests’ arrival and arrival of TTO player
• Assure all room/limousine reservation is correct and ready before guest arrives
• Follow up any undone task by end shift
• Handle premium program settlement and supervise by AD or above
• Conduct and assist guest auto settlement

 Job Requirements

• Presentable with professional grooming
• Casino marketing experience preferred
• Minimum of 1-year customer service experiences in 5 star-hotel
• Excellent command of both written and spoken Mandarin and English, with Cantonese considered an advantage, to communicate effectively with international guests.
• Good communications skills
• Must be able to work on 24 hours, weekends, and public holidays
• Bachelor’s Degree or above

Salary (Housing Allowance of MOP 500 inclusive): MOP20,000

工作职责：

• 准备及跟进当日宾客和TTO玩家的抵达事宜；
• 确保宾客抵达前，所有客房及接送车（豪华车）的预约无误并已准备妥当；
• 跟进交班时未完成的工作；
• 处理贵宾项目的结算，并由助理总监（AD）或以上级别监督；
• 协助宾客进行自动结算流程

职位要求：

• 外表端庄，仪容专业
• 具有娱乐场市场营销经验者优先；
• 至少拥有1年五星级酒店客户服务经验；
• 具备优秀的普通话及英语书面和口头表达能力，粤语能力者优先，以便与国际宾客进行有效沟通；
• 拥有良好的沟通技巧；
• 能接受24小时轮班，包括周末及公众假期工作；
• 拥有学士学位或以上学历。

薪资：每月澳门币 MOP20,000（含住房津贴MOP500）