VIP Services Butler / 贵宾服务管家

Job Description

Job Responsibility

• Provide professional, personalised service to VIP guests, ensure the VIP guest experience is memorable by exceeding guest’s expectations
• Prepare VIP Services areas and suites for guests’ arrival by creating a luxurious atmosphere and setting up amenities
• Know and understand the resort’s facilities and services and all F&B items on the menu
• Responsible for in-room dining services (such as tableware setting, provision of catering services and drink recommendations, etc.)
• Record guest preferences and create guest profiles with continuously updated

Job Requirements:

• Bachelor degree or equivalent preferred
• 1 year of customer service experience at a five-star hotel or fine-dining restaurant
• Possess good language skills in Mandarin or Cantonese, with English preferred, to communicate effectively with international guests.

工作职责：

• 向贵宾宾客提供专业、个性化的服务，超越客人期望，确保其入住体验难忘；
• 在宾客抵达前，准备贵宾服务区及套房，营造奢华氛围，布置各项迎宾用品；
• 熟悉并了解度假村的设施与服务，以及所有餐饮菜单项目；
• 负责客房内用餐服务，包括摆放餐具、提供餐饮服务及饮品推荐等；
• 记录宾客偏好，持续更新并维护宾客资料档案。

职位要求：

• 拥有学士学位或同等学历者优先；
• 至少1年在五星级酒店或高级餐厅的客户服务经验；
• 具备普通话或粤语良好语言能力，英语优先，以便与国际宾客进行有效沟通。

薪资待遇：每月澳门币 MOP18,140