Hostperson / 知客

Job Description

Job Responsibility

• Schedule reservations in a clear and organised manner
• Be familiar with table numbers, table locations, and seating capacity of each table
• Manage the number of guest bookings and walk-ins and distribute guests evenly among tables to avoid overcrowding any section
• Know and understand drink lists and menu items, make recommendations, and upsell alternatives
• Address guest request promptly and handle complaints effectively to ensure satisfaction

Job Requirements:

• Minimum of 1-year related customer service experience in a 4–5-star hotel or restaurant
• Possesses Secondary school diploma or above
• Fluent in spoken Cantonese and Mandarin, with English considered an advantage, to communicate effectively with international guests
• Knowledge of basic computer operations, RESPAK an advantage
• Possesses excellent customer service, strong communication and interpersonal skills, as well as professional telephone etiquete and sales techniques
• Able to work 24 hr rotating shifts, and be flexible with scheduling adjustments based on operational needs

Salary: MOP 13,660 + MOP 600

工作职责：

• 须以有礼的态度为宾客进行预约服务，并须作清晰的记录
• 熟悉各张餐桌的号码，位置及座位数量
• 须妥善控制已预订或没有预订的宾客数目及用膳时间；同时为了维持餐厅秩序，须平

均分配各区域的宾客数目

• 熟悉菜单及饮品单内各货品，以便向客人作出介绍及推荐
• 针对宾客的要求，及时处理投诉，令他们感到满意

职位要求:

• 具最少一年于四、五星级酒店或餐厅，从事客户服务的工作经验
• 中学毕业或以上程度
• 能流利使用粤语及普通话进行口头沟通，具备英语能力者优先，以便与国际宾客进行有效交流。
• 熟悉基本电脑软件操作，懂RASPEC软件操作者优先考虑
• 具优质客户服务、优良的沟通和人际关系技巧、良好的电话礼仪和推销技巧
• 主动积极、仪表端庄、自信有礼及热情友善
• 须轮班工作，及能配合营运需要而作出调班安排

薪水：MOP 13,660 + MOP 600