Integrated Resort Services Host / 综合度假村服务接待专员

Job Description

Job Responsibility

• Serve as our brand ambassador by consistently delivering professional, gracious and culturally attuned hospitality that reflects the highest standards of our integrated resorts. Uphold the integrity and reputation of our brand by creating lasting guest impressions and fostering guest loyalty.
• Deliver exceptional, discreet, and intuitive service across key services such as butler services, welcome services, and private hosting – ensuring a refined and memorable experience for premium guests. going beyond amenities or handling requests.
• Assist relationship management teams in delivering seamless pre-arrival, on-property, and post departure experiences, acting as a liaison across departments. This includes support during the check-in and check-out process and every step of the customer journey.
• Adapt fluidly to the dynamic pace of day-to-day operations, with a proactive and solutions-focused mindset in responding to changing guest needs and operational priorities. Establish strong relationships with premium guests, helping to build and maintain accurate guest profiles.
• Collaborate closely with cross-functional teams to enhance both guest and employee experiences by sharing insights and contributing ideas. Foster a culture of continuous improvement where feedback is valued, best practices are shared to deliver exceptional, guest-centric service.
• Perform any other relevant duties as assigned by the management in an efficient and professional manner.

Job Requirements:

• Language capabilities:
  • Fluent in Korean (native level), to communicate effectively with Korean-speaking clients.
  • Proficient in Mandarin (HSK 5 or above, or Chinese university exchange experience), to interact with Mandarin-speaking clients.
  • English knowledge is an advantage, to support communication with international guests.
• Diploma/ Bachelor degree; preferably in hospitality/ hotel management
• Have a well-groomed and professional appearance
• With excellent customer service mindset
• Guest handling skills and problem-solving ability in fast-paced environment
• Computer literacy is a must and knowledge of Opera System is an advantage
• Be willing to work on shift (24 hours shift)

工作职责：

• 作为品牌大使，始终提供专业、亲切、具有文化敏感度的高标准服务，展现综合度假村的卓越待客之道，树立良好品牌形象，建立宾客忠诚度；
• 向高端宾客提供卓越、细致入微的服务，如管家服务、迎宾接待、私人接待等，确保宾客享有尊贵而难忘的体验，不仅仅是提供设施或满足请求；
• 协助客户关系管理团队，从宾客抵达前、入住期间到离店后全过程提供无缝式服务，担任各部门之间的沟通桥梁，包括协助办理入住与退房；
• 灵活应对日常营运的快速变化，具备主动及以解决方案为导向的心态，及时回应宾客不断变化的需求与营运优先事项；与贵宾建立稳固关系并维护准确的客户资料；
• 与跨部门团队密切合作，提升宾客与员工体验，分享意见与建议，推动持续改善的服务文化，重视反馈并推广最佳实践；
• 由管理层指派的其他相关工作，需以高效与专业的态度完成。

职位要求：

• 语言能力：
  • 韩语流利（母语水平），以便与韩语客户进行有效沟通。
  • 普通话熟练（HSK5以上或有中国大学交流经历），以便与普通话客户交流。
  • 具备英语能力者优先，以支持与国际宾客的沟通。
• 拥有大专或本科学历，酒店管理或相关专业优先；
• 外表整洁、专业；
• 拥有出色的客户服务意识；
• 能在快节奏环境中处理宾客事务并具备良好的问题解决能力；
• 熟悉电脑操作，了解Opera系统者优先；
• 接受轮班工作（24小时制）。